Fulfillment

Delivery & Pickup Policy

FreshBasket supports home delivery and click & collect using store-specific zones, minimum-order rules, fees, time slots and capacity controls.

Delivery areas

Delivery eligibility may be configured by ZIP code, service zone, radius and store. The customer’s selected store determines available fulfillment options.

Time slots

Available delivery and pickup slots are capacity-controlled. A slot can become unavailable when its configured maximum order count is reached.

Fees and minimums

Delivery fees, minimum-order requirements and free-delivery thresholds are calculated from backend rules rather than browser-side assumptions.

Pickup

Click & collect orders progress through picking, packing and ready-for-pickup stages before the customer collects the order from the selected store.